BigBengtsson:

Byta till Norton?

Jag hoppas att du inte var seriös...

Fernan_king:

Jag hoppas att du inte var seriös...

Jopp 🙂

BigBengtsson:

Jopp 🙂

ber om ursäkt men du har just blivit idiot förklarad

Fernan_king:

ber om ursäkt men du har just blivit idiot förklarad

Jaja vi har alla olika smak för olika saker

BigBengtsson:

Jaja vi har alla olika smak för olika saker

Men Norton 09 är de sämsta och mest obehändliga program jag har varit med om att navigera där behövs en 500 sidors manual. Du kan inte bara tycka på brandväg och stänga av utan du måste öppna alternativ å sen navigera dig där.

själv kör man med NOD32 vilket är ett hur behänderligt program som hälls något att testa sen har jag även kört AVG vilket är ett helt ok program lätt att navigera och sen är det bättre än Norton med. Har även hört att Kaspersky är bra med, men dock att det tar lite mer processor kraft än NOD32.

Fernan_king:

Text

Okej, tja i och med att vi har norton på alla datorer här hemma så brukar inte greja med så mkt inställningar men du har rätt i att det inte är speciellt användarvänligt

BigBengtsson:

Byta till Norton?

BigBengtsson:

Okej, tja i och med att vi har norton på alla datorer här hemma så brukar inte greja med så mkt inställningar men du har rätt i att det inte är speciellt användarvänligt

Det är inte vänligt på något sätt...
Sen suger tydligen deras support...

​Norton Community:

Working? Heck, no, it's not working. Customer support is totally mocking me. Here's the circular exchange with Kumar and friends that's now been going on for 4 days. HELP ME PLEASE!!!:

-------

Q1: Customer (Andre) - 07/25/2008 11:33 AM

Please refer to my posting:

http://community.norton.com/norton/board/message?board.id=other&thread.id=31

55 .

InfoStealer is on Symantec's definition/info page defined as a VERY LOW

LEVEL threat, which affected about 15 PC - IN 1999!

However, as of a week or so ago, Norton Anti-Virus keeps immediately

deleting the benign keylogger file kbdmonitor.ocx thus hampering a program I

rely on for my work called SuperKeys. The "excuse" is that now according to

the program, Infostealer is a very HIGH risk and must be deleted

immediately. WRONG.

I HAVE excluded the file from scans, however, somehow NAV says it finds it

in Browser's cache (it's an ActiveX file) and proceeds to delete it from its

excluded location, in spite of the exclusion.

--
A1:

Response (Vasantha Kumar Krishna kumar) - 07/25/2008 07:46 PM

Hello Andre,

Thank you for contacting Norton Support.

I understand from your message that you are encountering an alert mesage

stating Infostealer is a very HIGH risk and must be deleted immediately.

To resolve this issue I suggest that you exclude Auto-Protect scanfor that

file and download and run Norton Security Scan.

To exclude Auto-Protect scan for files and sub folders. Please click on the

URL below for instructions:

Title: 'How to exclude specific drives, folders and files from being scanned

in a Norton 2008 product'

Document ID: 2007072001035679

> Web URL:

http://service1.symantec.com/Support/norton2008.nsf/docid/2007072001035679

To download and run Norton Security Scan, please click on the URL below for

instructin to do so:

Title: 'What to do if you are unable to install a Norton product due to a

virus infection'

Document ID: 2007091717263913

Web URL:

http://service1.symantec.com/Support/sharedtech.nsf/docid/2007091717263913

Please feel free to contact for further assistance.

Regards,

Vasanthakumar

Norton Support

---------
Q2:

Customer (Andre) - 07/26/2008 02:33 PM

You are not offering me anything new here. I already know how to exclude

files from scan. Please try to address my actual issue, that Norton in spite

of the exclusion, deletes the file.

I wrote in my submission the following (at the bottom of my email):

"I HAVE excluded the file from scans, however, somehow NAV says it finds it

in Browser's cache (it's an ActiveX file) and proceeds to delete it from its

excluded location, in spite of the exclusion."

<picture>

Here's the exclusion. I HAVE excluded both the kbdmonitor.ocx file, as

well as the SuperKeys program directory:

<picture>

But, apparently exclusion from scan does not result in exclusion from

deletion. As I wrote, Norton purportedly finds some reference in my

Browser's cache and proceeds to immediately delete

c:\\windows\system32\kbdmonitor.ocs IN SPITE of the exclusions.

<picture>

NOTE: to the right above in Norton, the RISK is labeled as HIGH!

Also note that the file just deleted is listed as "excluded from scan"

above, in the first picture! Yet, it gets deleted.

Lastly clicking on Infostealer link leads to a Symantec.com page that says the

opposite, the Risk is VERY LOW:

HELP! Just install SuperKeys and verify the behavior. SuperKeys is 100%

guaranteed a harmless program. It can be downloaded her:

http://www.vellosoft.com/SuperKeys/sk1.html

Your program needs to stop deleting specifically excluded files!!

Andre

......

-----------
A3:

Response (Vasantha Kumar Krishna kumar) - 07/26/2008 05:44 PM

Hi Andre,

Welcome back to Norton Support.

I understand from your message that you need clarification why Infostealer is included to High Level threat.

Please note that your Norton product updates the latest virus definition through LiveUpdate, and accourding to the latest virus definition your Norton blocks threats, to protect your computer. Please run LiveUpdate to keep your Virus definition updated and run scan to remove threat. Your Norton detects high risk threats, as the high risk threats can cause more damage.

Infostealer.Irftp is a Trojan horse that mimics the online interfaces of Brazilian banks to try to steal account information. Please click on the URL below for more information:

http://www.symantec.com/security_response/writeup.jsp?docid=2004-031212-3211-99&...

Please feel free to contact for further assistance.

Regards,

Vasanthakumar

Norton Support

--------
Q4:

Now you are just mocking me!

So, you are saying that Infostealer is included as a High Level Threat because it's a Low Level threat? Are you sane?

<picture>

Why can't you escalate this issue and give me an answer TO my question, not auto-generated, mechanical trivia?

The link you included to http://www.symantec.com/security_response/writeup.jsp?docid=2004-031212-3211-99&... is different than the one the program itself sends me to. BOTH of them, however, talk of a Low Level threat.

The issue/problem/bug in your program remains: how to stop deletion of files that are supposed to be excluded???

Alternatively, how to stop InfoStealer signature detection.

PLEASE answer that. PLEASE pass it on to your programmers. THEY made the error, not me.

Tråden låst på grund av inaktivitet